Using the Windows Installer Cleanup Utility to Reinstall Logos 4

Problem


You may receive the following errors when attempting to update or reinstall Logos Bible Software 4:

• The feature you are trying to use is on a network resource that is unavailable.
• Another version of Logos 4 is already installed.  Installation of this version cannot be continued. To configure or remove existing version of this product, use add/remove program in control panel.

Solution

These errors occur because the Windows uninstaller did not remove all the Logos 4 entries from your registry or those registries have been corrupted. You can use the Windows Installer Cleanup Utility to remove the registry entries that are causing the problem.

Part 1:

If Logos 4 is not yet installed, skip to Part 2.

Backup your Logos 4 Data:

• Right-click the Logos 4 icon and select "Properties".
• Click the "Open File Location" button ("Find Target for XP Users).
• Move the Data, Documents & Users folders to your Desktop.

Part 2:

Install the Windows Installer Cleanup Utility

Click on the link below, and choose Run (or Open) when prompted (Windows 7 & Vista users, please save the file, then right-click on it and choose "Run as administrator").  This will install the Windows Installer Clean Up utility on your computer.

Download

For more information, see the Microsoft page for the Windows Installer Cleanup Utility.  

Run

• When the installation is complete, go to Start | Programs and open Windows Install Clean Up.
• Hold your Ctrl key down and select any of the following entries that are listed:

(All Users) Logos 4 Prerequisites

Logos Bible Software 4

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  Click on the Remove button to remove registry entries for these Logos 4 components.
  
  
  
  
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  Click OK.
  

  
  
  
  
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  When complete, click on Exit to close the program.
  
  
  
  

Reinstall Logos 4 by clicking here.

If Logos 4 was not previously installed, skip Step 3 and simply sign in.

Part 3:

Logos 4 may open automatically; if it does, close it.

Restore your Logos 4 Data:

• Right-click the Logos 4 icon and select "Properties".
• Click the "Open File Location" button ("Find Target for XP Users).
• Move the Data, Documents & Users folders from your Desktop, to the Logos 4 directory.
  
  
  • Replace any files if prompted.
  
  
• Open Logos 4 & sign in